BOOKING QUESTIONS

 

Q. What do I need to book the cruise?

A. Fill out the booking form with your Legal Named as it appears on your Passport

Your Date of Birth, Citizenship, Phone Number, Email Address

Credit Card Number, Credit Card Expiration Date, Billing Zip Code.

Also, let us know what room category you would like to book

and email us with your payment info.

 

Q. What is the cost?

A. Rates are based on room category, size, location and configuration based on Royal Caribbeans prices.

We do not up-charge the prices.  Please email us for the current promos and rates.

We will watch for every deal and sale between now and Oct. 24, 2016.  If we see a better deal for you

between now and then, we will reach out to you to see if you would like us to move you into the new/better deal.

Furthermore, if we get any promo/deal rooms, we will reach out to you based on the order you were booked

on this sailing to see if you would like to take advantage of those rooms before we go public with them.

The best way to get the best deal is to secure your room and rate as far out from the sailing as possible.

Each room requires a $500 deposit for the room, and is fully refundable up until October 21, 2016.

 

Q. Do I need a Passport?

A. YES.  The cruise will travel International waters to other countries (islands) and when we return to Ft. Lauderdale,

we will all go thru customs.  You can learn more here.

You can get a Passport at your local post office and it will take about 6-8 weeks to process.

You can get a photo for that passport at a local Walgreen's.

You also want to bring a Credit Card to link you cruise card to.

MAKE SURE YOUR CURRENT PASSPORT WILL BE VALID FOR THESE DATES - JANUARY 7, 2017 - JANUARY 14, 2017

 

Q. What does the price include?

• Roundtrip, 7-Day Caribbean Cruise from Ft. Lauderdale, FL to the Caribbean Islands

• All unlimited meals in 12 of the 24 various food locations.  (Some locations have a added fee.)

• Fine Dining

• Accommodations

• Onboard Activities

• Youth & Teen Activities

• Vitality at Sea Fitness program

• Room Service (late night comes with small fee)

• Entertainment throughout the ship

• All 7th heaven & Friends activities & possible Prizes

• Pre-Cruise Party Dinner and Drinks

• Group T-Shirt

• Pool, Jacuzzi's, Deck Chairs, Casino, Night Life, Comedy Shows, Main Shows (Grease), Water Shows, Ice Shows & More!

• Private room with a bath (shower) that is cleaned each day by a room attendant.

• Access to Group deals on Hotel Rooms (for those coming in early - suggested)

• Activity Weekly Planner

• Group Flyer

• Food available 24 hours, as much as you like to eat.

•Water, Lemonade, Juice, Coffee, Tea

*NOTE: You must be booked thru "NTD Vacations" to be a part of the group and all activities.

 

Q. What is NOT included?

A. Air fare, Insurance (offered with extra fee), Transportation to/from the ship, Excursions,

Meals in Specialty restaurants, Wine, Beer, Liquors, Cocktails, Soda, Bottled Water, Laundry,

Spa, Beauty Salon, Casino Gambling, Onboard Shopping, Gratuities

 

Q. When is Payment Due?

Final Payment for the 7th heaven 2017 cruise is due October 3, 2016.

You can make a payment at anytime towards the cruise.

If final payment is not met by the due date, the reservation will cancel and the deposit will be refunded.

 

Q. What is the Cancellation Policy?

A. You can cancel at anytime before the 90 days prior to sailing and get a full refund.  You can also allocate your deposit towards

another future cruise if you would like.   After the final due date of October 24, 2016 Royal Caribbean will

charge a penalty to cancel.  You can read more about Royal Caribbean's cancellation policy here.

It is also listed out on your booking form.

 

 

ONBOARD QUESTIONS

 

Q. Where Can I Learn More About The Ship?

A. You can learn more about the "Harmony of the Seas" here:

HARMONY OF THE SEAS

This ship is brand new.  It comes out in the Summer 2016 and will sail to the United States in the fall.

This ship is in the "Oasis" class ships (Oasis of the Seas / Allure of the Seas)

It is a but larger than those two ships, but essentially the same ship in many aspects.

 

Q. How Do I Sign-Up For Drink Packages, Shows & Excursions?

A. After you are booked on the cruise, you will use your "Reservation Number"

to chose each package you would like to purchase.

You will do that here.

It's best to wait until around 60-90 days prior to sailing to do this, as this far out

you will not see everything they have to offer.

 

Q. What items are not allowed onboard the cruise ship?

A. Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe

and secure environment of the guests and crew are prohibited.

For a complete list, go here.

 

Q. Can I bring liquor or non-alcoholic beverages (from home or from a port) onboard?

A. Guests are not allowed to bring beer, hard liquor, fortified wines or non-alcoholic beverages onboard for consumption or

any other use on boarding day or while in port.  Alcoholic beverages seized on boarding day will not be returned.

 

Guests wishing to bring personal wine and champagne onboard may do so only on boarding day, limited to two (2) 750 ml bottles per stateroom. Additional bottles of wine beyond two (2) bottles that are brought onboard or any alcoholic beverages purchased in

ports of call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing.

 

Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol.

Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior,

or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not

allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted

drinking age will not have alcohol returned to them.

 

Note: All guests must comply with TSA guidelines for transporting liquids.

 

Q. How do I pay for onboard purchases?

A. All of Royal Caribbean International ships operate on a "cashless" system, meaning your boarding card,

(also known as your SeaPass card), will be used as a charge card to make all onboard purchases.

Normally to activate this SeaPass® account, most guests provide a credit card,

(American Express, Optima, MasterCard, Visa, Discover and Diner's Club), to have these purchases charged to at the end of their cruise.

Additionally, the SeaPass system may be activated with traveler's checks, debit cards with a Visa or MasterCard logo, or cash.

 

A running tab of all your purchases will be kept under separate folio numbers for each guest and an itemized statement left in your stateroom the night before disembarkation. If you provided a credit card and there are no discrepancies,

the amount will be charged to your account on the morning of disembarkation. If you have used traveler's checks or cash to

 activate the account, you will need to settle the account at the Guest Relations desk, (to either receive a reimbursement of the

unused amount you originally left or to pay the balance of what you have charged over the amount of what you originally left).

 

Please note:

We require guests to place a deposit if they are paying for their SeaPass account with cash.

There is a $500 daily limit on cash accounts for 7+ night sailings.

Once the daily cash limit is reached, we will call the guest and inform the guest that the limit has been reached.

 

Q.  Is Internet access available from the ship?

A. Yes, there are 2 options to stay connected while onboard.

 

1. Wireless Internet Access (Wi-Fi)

All you need is a wireless device with wifi capability.

 

2. Wired (iCafes)

Internet stations are available onboard, the location of which vary depending on the ship.

 

High Speed WiFi is available onboard The Haromony of the Seas.

Prices for internet access vary and are subject to change.

Log on to the to the network "royal-wifi" using your device, open your browser and follow instructions to log on.

 

 

TRAVEL QUESTIONS

 

Q. When Do We Depart Ft. Lauderdale, FL?

A. You should arrive at the pier between 12 Noon and 3pm, Saturday January 7, 2017.

Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing,

guests are requested to complete Online Check-in no later than 3 days prior to their cruise.

 If you do not complete Online Check-in 3 days prior,

you will be required to complete this process at the pier at least two hours prior to the published sailing time.

Please note: All guests must be checked-in and onboard the ship no later than 90 minutes

prior to the published sailing time or you will not be permitted to sail. - Be there by 3pm!!!

Read more at http://www.royalcaribbean.com/beforeyouboard/whatToKnow/topTenFAQs/detail.do?pagename=top_10_faqs&pnav=4&snav=2&faqId=1166&faqSubjectName=Top+FAQ's#MBVuVb3vA1AKXzCM.99

 

 

Got more Questions?

Email us, we'll help you!

 

 

 

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